FREQUENTLY ASKED QUESTIONS

 

1. WHO IS HEALTH SQUARED MEDICAL SCHEME AND HOW LONG HAVE THEY BEEN IN EXISTENCE?

HEALTH SQUARED is a boutique medical scheme that places a big focus on personalised service and Artificial Intelligence to ensure superior technology as ground-breaking service tool. The Scheme was established in 2019 when two leading schemes – Resolution Health and Spectramed – merged. The two Schemes, who existed for 30 and 70 years respectively, ensured that HEALTH SQUARED became one of the most established and sustainable solutions with more than 100 years' healthcare experience. Service excellence serves as the Scheme's primary driver with a 21st century approach to healthcare and healthcare cover.

2. WHO IS AGILITY?

Agility was established during 1995 as one of the first South African clinical risk management companies. Over time, we evolved into a unique and integrated financial service provider. We have experience across four continents with offices throughout South Africa and in Singapore. Agility applies its vast knowledge to build truly unique products and currently looks after approximately 1.5 million lives.

3. WHY IS THE HEALTHPOCKET A BETTER PRODUCT THAN BUYING THESE PRODUCTS FROM DIFFERENT PRODUCT HOUSES?

The Agility HealthPocket solution saves you time and money. Because the solution is fully integrated from both a service and technology perspective, you will always enjoy fast and correct service excellence. You also won’t have to phone different call centres for different products. We have a single client services team that will manage your full HealthPocket portfolio including claims, queries and everything in between. Getting in touch with this team is also super easy and on your terms. Our touch points include a dedicated WhatsApp number, USSD technology, a Mobile App, our website, email or phone.

4. WHY IS AGILITY REWARDS BETTER THAN OTHERS?

It’s important to understand that Agility Rewards is a rewards programme and not a loyalty programme. This means that we give you tangible, cash-in-your-pocket rewards and not loyalty points that are difficult to understand and redeem.

 

Our entry-level programme, Agility Rewards, is FREE for all Agility clients and HEALTH SQUARED members, regardless of your products or income. You get immediate and automatic access to the programme’s benefits.

 

The programmes' benefits and cash-back rewards were designed with simplicity in mind with access and conversion made as easy as possible. A further focus was placed on making sure that our programmes are relevant to all lifestyles and ages. In fact, we have benefits for everyone, from travel and education to fitness and shopping.