December 2024

 

Dear valued Healthcard member,

 

Agility Healthcard Transition Update and Upcoming Enhancements

 

We are excited to share some important updates regarding your Agility Healthcard and the enhancements we are implementing to improve your experience.

 

We are transitioning to a new, enhanced card model designed to offer you greater efficiency, improved security, and an extended card validity period.

 

However, during this transition, there have been some challenges that may have impacted service delivery and response times, including delays in replacing expired cards. Interim cards are being issued to ensure uninterrupted service while we finalise the new permanent cards.

 

We sincerely apologise for any inconvenience caused and are actively working to resolve these delays. We have allocated additional resources to improve turnaround times and ensure smoother service delivery moving forward.

 

In addition, we are introducing several exciting enhancements that will make managing your Healthcard easier than ever:

 

WhatsApp Support

A dedicated WhatsApp channel will be launched to fast-track enquiry resolution and provide quick assistance.

 

Online Card Replacement Requests

You will soon be able to request replacement cards online for added convenience.

 

View Your Balance Online

Don’t forget, you can already check your Healthcard balance anytime at www.whatsonmycard.com.

 

Should you require assistance or have any concerns, please do not hesitate to contact us directly at:

 

011 796 6464  |  info@healthcard.co.za

 

We will keep you informed as these exciting advancements are rolled out, and we are confident they will enhance your overall experience with the Agility Healthcard.

 

Thank you for your patience and understanding as we prioritise resolving current challenges.

 

Yours in health,

 

The Agility Healthcard Team